Refund policy
Return & Refund Policy
Thank you for shopping with Kunai. We want you to be fully satisfied with your purchase. If you change your mind or experience an issue, our policy below explains your rights and our process.
Returns Window
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You have 30 days from the date of delivery to request a return.
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To start a return, email us at: hoodsgalore@gmail.com
Return Conditions
To be eligible for a return, items must be:
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Unused, unworn, and in original condition
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Unwashed and without odours or stains
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In original packaging (where applicable)
We accept returns on:
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Full-price items
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Sale/discounted items
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Custom/personalised items
Return Shipping Costs
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Return shipping is paid by the customer
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We will pay the return shipping cost only if the item is faulty, damaged, or incorrect
Refunds
Once returned items are inspected, we will email you. If approved, your refund will be processed back to your original payment method.
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Refunds exclude original shipping costs (if any)
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Please allow 3–10 business days for bank processing
Exchanges
We offer exchanges for different sizes or variants. Email our support team to arrange this.
Faulty or Damaged Items
If your item arrives damaged or defective, contact us within 7 days so we can replace or refund it at no cost to you.
How to Return
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Email hoodsgalore@gmail.com
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Provide order number + reason for return
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We will send the return instructions and return address
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Ship the item back and email tracking (recommended)
